Retail & eCommerce

Protect customer data

In retail and eCommerce, every second of uptime counts. And so does every byte of customer data. Cyber threats like payment fraud, account takeovers and supply chain breaches are growing more frequent and sophisticated, targeting both digital storefronts and backend systems.

Regulatory pressure around privacy and data protection only adds to the urgency. A single breach can erode years of brand loyalty and customer trust.

Equip your business with Cyberquest SIEM, CQ Automation, Netalert NDR, CQ Threat Intelligence and CQ AI Assistant to ensure secure, uninterrupted shopping experiences and protect your operations from evolving cyber threats.

Top 5 Concerns

Downtime & digital storefront disruptions

Omnichannel fraud & account takeovers

Payment fraud & data breaches

Regulatory compliance & consumer privacy

Third-party risks & supply chain attacks

Downtime & digital storefront disruptions

Retailers depend on always-available digital storefronts, POS systems and online platforms. Cyberattacks, such as DDoS attacks or ransomware, can cripple operations, resulting in revenue losses and frustrated customers. Ensuring high availability is crucial for business success.

Ensure uptime. Deploy resilient infrastructure, real-time monitoring and automated threat mitigation.

Key Dangers & Risks:

DDoS attacks. Website crashes lead to lost sales.

POS system outages. In-store payments fail, disrupting transactions.

Ransomware attacks. Hackers encrypt data, demanding high payouts.

Omnichannel fraud & account takeovers

E-commerce and in-store transactions create multiple attack surfaces for fraudsters. Cybercriminals exploit weak authentication, hijack customer accounts and use stolen credentials to make unauthorized purchases. A proactive fraud prevention strategy is key to protecting revenues and customer trust.

Prevent fraud. Enforce multi-factor authentication, detect suspicious activity and secure customer accounts.

Key Dangers & Risks:

Account takeovers. Stolen credentials enable fraudulent orders.

Loyalty program exploits. Hackers drain reward points and benefits.

Automated bot attacks. Fake accounts and bots abuse promotions.

Payment fraud & data breaches

Cybercriminals target payment systems to steal credit card data and exploit weak encryption. A breach can lead to financial losses, reputational damage and legal penalties. As digital payments evolve, securing transactions against fraud and unauthorized access is critical.

Secure transactions. Implement end-to-end encryption, fraud detection and real-time security monitoring.

Key Dangers & Risks:

Fraud & financial losses. Stolen card data enables unauthorized transactions.

Data breaches. Exposed customer information damages trust.

Weak encryption. Unprotected payment channels invite cyberattacks.

Regulatory compliance & consumer privacy

Retailers must comply with strict GDPR and NIS2 regulations to protect customer data and ensure cybersecurity resilience. Failure to meet these standards can result in severe fines, legal actions, and reputational damage.

Ensure GDPR & NIS2 compliance. Encrypt customer data, enforce access controls and implement real-time threat monitoring.

Key Dangers & Risks:

    
            Data breaches expose sensitive customer information, leading to GDPR violations and financial penalties.

    
            Non-compliance with NIS2 weakens cybersecurity defenses, making retailers vulnerable to ransomware and supply chain attacks.

    
            Lack of proper incident reporting and risk management can result in legal repercussions and loss of consumer trust.

Third-party risks & supply chain attacks

Retailers rely on a vast network of suppliers, logistics partners and payment processors, making them vulnerable to third-party cyber risks. A single compromised vendor can expose critical systems, leading to financial and operational disruptions. Strengthening third-party security is essential to ensuring business continuity.

Strengthen supply chain security. Vet vendors, monitor access points and enforce strict cybersecurity policies.

Key Dangers & Risks:

Vendor breaches. Unsecured partners introduce cyber risks.

Supply chain disruptions. Attacks halt inventory flow and deliveries.

Malware infiltration. Compromised third-party software spreads threats.