Supply Chain Incident Response

Supply chain security incidents require specialized response procedures that address the unique challenges of multi-party coordination, complex dependencies, and cascading impacts.

Incident Response Framework

Supply Chain-Specific Response Plan

Multi-party coordination procedures
Stakeholder notification requirements
Communication and escalation paths
Legal and regulatory obligations
Customer and partner notification protocols

Response Team Structure

Cross-functional incident response team
Vendor liaison and coordination roles
Legal and compliance specialists
Technical forensics and analysis experts
Communication and public relations support

Incident Classification and Prioritization

Incident Severity Levels

Critical: Widespread compromise with immediate risk
High: Significant impact to business operations
Medium: Limited impact with containment options
Low: Minimal impact with manageable risks
Informational: Awareness without immediate action

Impact Assessment Criteria

Number of affected systems and users
Sensitivity of compromised data
Business disruption and financial impact
Regulatory compliance implications
Reputational damage potential

Containment and Eradication

Immediate Response Actions

Threat containment and isolation
System disconnection and quarantine
Evidence preservation and collection
Stakeholder and authority notification
Public communication coordination

Recovery and Restoration

System restoration and validation
Alternative supplier activation
Business continuity plan execution
Service level restoration
Lessons learned documentation

Coordination and Communication

Multi-Party Incident Management

Vendor coordination and collaboration
Information sharing protocols
Joint investigation procedures
Shared remediation activities
Collective defense initiatives

External Communication

Customer notification and updates
Regulatory reporting requirements
Media and public communications
Industry information sharing
Law enforcement coordination